Privacy policy

Last Updated: 24 August 2026

Digital EV Doctor ("Digital EV Doctor", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Digital EV Doctor mobile application (the "App"), our website, and related services (collectively, the "Services).

Digital EV Doctor provides electric-vehicle diagnostic information, alert explanations, repair and maintenance guidance, access to EV workshops and service providers, booking functionality, and related services.

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Digital EV Doctor is an electric-vehicle support and service platform operating from Germany.

Privacy contact:
Email: info@CarRepairsService.com
Telephone/WhatsApp: +49 1522 6242038

For privacy-related requests, please use the contact information above.

2. Information We Collect

The information we collect depends on how you use the Services and the features you choose to use.

2.1 Account and Contact Information

If you create an account or contact us, we may collect:

• Name;
• Email address;
• Telephone number;
• Address;
• Password or authentication information;
• Account preferences;
• Profile information;
• Business or workshop information, if you create a business/partner account; and
• Information you provide when contacting customer support.

Passwords are intended to be stored using appropriate security measures and should not be stored in plain text.

2.2 Vehicle Information

To provide diagnostic, alert clear, maintenance services, you may provide information about your vehicle, including:

• Vehicle make, model & variant;
• Vehicle identification information, where provided;
• Vehicle registration information, where provided;
• Vehicle mileage or usage information;
• EV system or diagnostic information;
• Alert codes & warning messages;
• Battery-related information;
• Charging information;
• Service and repair information;
• Accident, maintenance, part replacement history;
• Vehicle configuration or technical information; and
• Photos, videos, audio, documents, or other information you voluntarily submit in connection with your vehicle.

Vehicle information may be associated with your account when necessary to provide the Services.

2.3 Booking and Service Information

If you use our workshop, repair, or booking functionality, we may collect:

• Requested service or repair;
• Appointment date and time;
• Workshop or service provider selected;
• Vehicle information relevant to the appointment;
• Service requests and descriptions;
• Booking status;
• Communications concerning the booking;
• Quotes, invoices, and transaction-related information; and
• Reviews or ratings that you choose to submit.

2.4 Payment Information

Where payments are available through the Services, payment information may be processed by our third-party payment service providers.

Depending on the payment method, we or our payment providers may process information such as:

• Transaction amount;
• Currency;
• Payment status;
• Billing information;
• Payment method type;
• Transaction or payment identifiers; and
• Information required to prevent fraud or process refunds.

We do not intend to store complete payment-card numbers or security codes on our own servers where payment processing is provided by a third-party payment processor.

The applicable payment provider's privacy policy may also apply to payment information processed through its services.

2.5 Location Information

Certain features (Workshop Finder) may allow you to find nearby workshops or service providers.

If the App requests location permission, we may collect approximate or precise location information only where necessary for the relevant feature and where permitted by your device settings and applicable law.

You can generally control location access through your device settings.

2.6 Device and Technical Information

When you use the App or Services, we or our service providers may automatically receive certain technical information, such as:

• IP address;
• Device type and model;
• Operating system and version;
• App version;
• Language and regional settings;
• Device identifiers or advertising identifiers, where permitted;
• Network information;
• Approximate location derived from IP address;
• Log information;
• Crash reports;
• Performance information; and
• Security and fraud-prevention information.

We use this information primarily to operate, secure, troubleshoot, and improve the Services.

2.7 Usage and Analytics Information

We may collect information about how you interact with the Services, including:

• Features used;
• Screens or pages viewed;
• Buttons or functions used;
• Session information;
• Dates and times of use;
• Search and interaction information;
• App performance information; and
• Diagnostic and error information.

2.8 Communications and User Content

If you communicate with us or use features that allow you to submit content, we may collect:

• Messages;
• Support requests;
• Feedback;
• Reviews;
• Photos;
• Documents;
• Vehicle-related information;
• Other content you voluntarily provide; and
• Records of communications with our support team.

Please do not submit information that you do not want us to process.

2.9 Push Notifications

If you enable push notifications, we may process information necessary to send notifications to your device.

You can disable push notifications through your device settings.

3. How We Use Your Information

We may use information we collect to:

1. Create and manage your account;
2. Provide and operate the Digital EV Doctor Services;
3. Explain EV alerts, faults, warning and maintenance information;
4. Provide vehicle diagnostic and maintenance guidance;
5. Connect you with workshops, mechanics, suppliers, or other service providers;
6. Facilitate appointments and bookings;
7. Process payments and refunds;
8. Provide customer support;
9. Communicate with you about your account, bookings, services, or transactions;
10. Send service-related notifications;
11. Maintain and improve the App and Services;
12. Monitor performance and diagnose technical problems;
13. Detect, prevent, and investigate fraud, abuse, security incidents, and unauthorized activity;
14. Comply with legal and regulatory obligations;
15. Establish, exercise, or defend legal claims; and
16. Perform other purposes disclosed to you at the time information is collected.

We will not use personal information for purposes materially incompatible with those described in this Privacy Policy without providing appropriate notice or obtaining consent where required by law.

4. Legal Bases for Processing

Where applicable data-protection laws require a legal basis for processing, including the EU General Data Protection Regulation ("GDPR"), we may process your information on one or more of the following bases:

• Performance of a contract: to provide the Services you request;
• Consent: where you have given consent, such as for certain optional communications or permissions;
• Legitimate interests: where processing is necessary for operating, securing, improving, and protecting our Services and those interests are not overridden by your rights;
• Legal obligations: where processing is necessary to comply with applicable law; and
• Protection of vital interests: where legally applicable and necessary to protect an individual's vital interests.

Where processing is based on consent, you may withdraw consent at any time, although withdrawal does not affect processing that occurred before withdrawal.

5. How We Share Information

We do not sell your personal information.

We may share information with the following categories of recipients when necessary to provide and operate the Services:

Service Providers

We may use third-party companies to provide services such as:

• Cloud hosting;
• Database and infrastructure services;
• Authentication;
• Payment processing;
• Analytics;
• Crash reporting;
• Customer support;
• Communications;
• Push notifications;
• Security and fraud prevention;
• Mapping or location services; and
• Other technology or operational services.

These providers may process information on our behalf and are expected to use appropriate safeguards and only process information for authorized purposes.

Workshops and Service Providers

When you request a repair, service, quotation, appointment, or other assistance from a workshop or service provider, we may share the information reasonably necessary for that provider to respond to your request.

This may include your contact information, vehicle information, requested service, appointment information, and other information you choose to provide.

Business Partners

Where necessary to provide a service you request, information may be shared with relevant business or service partners.

Legal and Safety Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law, regulation, court order, or legal process;
• Respond to lawful requests from public authorities;
• Protect the rights, property, or safety of Digital EV Doctor, our users, or others;
• Detect or investigate fraud, security issues, or abuse; or
• Establish, exercise, or defend legal claims.

Business Transfers

If Digital EV Doctor is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

6. Third-Party Services and SDKs

The App may use third-party services, software development kits ("SDKs"), APIs, or other technologies.

Third parties may process information according to their own privacy policies and contractual obligations.

Before publishing this Privacy Policy, Digital EV Doctor should maintain an internal inventory of every third-party SDK and service used by the App and ensure that the disclosures in this Privacy Policy, Apple's App Privacy details, and Google Play's Data Safety section accurately reflect those integrations.

Third-party services may include providers for:

• Authentication;
• Cloud infrastructure;
• Payment processing;
• Analytics;
• Crash/error reporting;
• Push notifications;
• Maps/location;
• Customer support;
• Fraud prevention; and
• Other essential App functionality.

7. Advertising and Tracking

Digital EV Doctor does not sell personal information.

Unless explicitly enabled in the App, Digital EV Doctor does not use personal information for third-party advertising or cross-app/site tracking.

If the App later introduces advertising, advertising identifiers, or tracking technologies, this Privacy Policy and the relevant Apple and Google disclosures will be updated before such functionality is introduced where required by law or platform rules.

On Apple devices, any tracking requiring Apple's AppTrackingTransparency framework will be subject to the applicable permission requirements.

8. Cookies and Similar Technologies

Our website and certain Services may use cookies, local storage, pixels, or similar technologies.

These technologies may be used for purposes such as:

• Authentication;
• Maintaining sessions;
• Security;
• Remembering preferences;
• Website functionality;
• Analytics; and
• Improving our Services.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

For the App, equivalent technologies may include locally stored identifiers or SDK-generated identifiers used for authentication, security, analytics, or functionality.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide the Services;
• Maintain business and transaction records;
• Meet legal, accounting, tax, or regulatory requirements;
• Resolve disputes;
• Enforce agreements; and
• Prevent fraud and abuse.

When personal information is no longer required, we will delete it, anonymize it, or securely isolate it where appropriate.

Some information may remain in backups for a limited period before being securely deleted or overwritten.

10. Account and Data Deletion

If you have an account, you have the right to delete your personal data through your account settings.

You may request deletion of your account and associated personal information.

To request deletion, contact:

Email: info@CarRepairsService.com

Please include enough information for us to identify your account and process the request.

Where required by applicable law, we will delete or anonymize personal information associated with your account within the applicable legal or operational timeframe.

Certain information may be retained where necessary to comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, or otherwise comply with applicable law.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights including:

• The right to access personal information we hold about you;
• The right to correct inaccurate information;
• The right to request deletion;
• The right to restrict certain processing;
• The right to object to certain processing;
• The right to data portability;
• The right to withdraw consent where processing is based on consent;
• The right to object to direct marketing; and
• The right to lodge a complaint with a data-protection authority.

To exercise your rights, contact us at:

info@CarRepairsService.com

We may need to verify your identity before completing certain requests.

12. European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, the United Kingdom, or Switzerland, applicable data-protection laws may provide you with additional rights.

Where GDPR or equivalent laws apply, you may have the right to lodge a complaint with the data-protection authority in the country where you live, work, or believe a violation occurred.

If you have concerns about our handling of your personal information, we encourage you to contact us first so that we can attempt to resolve the issue.

13. International Data Transfers

Digital EV Doctor and our service providers may process information in countries other than the country where you live.

Where personal information is transferred internationally, we will take appropriate measures required by applicable data-protection laws to protect that information.

Where required, these measures may include contractual safeguards, adequacy decisions, or other legally recognized transfer mechanisms.

14. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Depending on the nature of the information and the Services, security measures may include:

• Encryption in transit;
• Access controls;
• Authentication and authorization mechanisms;
• Secure infrastructure;
• Logging and monitoring;
• Security updates;
• Backup and recovery procedures; and
• Staff or contractor confidentiality obligations.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

15. Children's Privacy

The Services are not directed to children under the age required by applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

16. Vehicle and Diagnostic Information Disclaimer

Information concerning vehicles, diagnostic alerts, battery systems, charging systems, safety systems, or repairs may be technically complex and may vary depending on vehicle model, configuration, software version, operating conditions, and other factors.

Personal information and vehicle information may be processed to provide the Services, but Digital EV Doctor does not guarantee that diagnostic information or guidance will identify every vehicle issue.

Users should follow applicable vehicle manufacturer safety instructions and seek qualified professional assistance where appropriate.

17. User Responsibilities

You are responsible for ensuring that information you provide to Digital EV Doctor is accurate and that you have the necessary rights or authorization to provide information concerning another person, vehicle, business, or organization.

You should not submit passwords, payment-card security codes, or other highly sensitive information through free-text fields unless specifically requested through a secure feature designed to receive that information.

18. Third-Party Websites and Services

The Services may contain links to third-party websites, applications, workshops, service providers, payment processors, or other services.

We are not responsible for the privacy practices of third parties that operate independently from Digital EV Doctor.

We encourage you to review the privacy policy of any third-party service before providing information to it.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements, or data practices.

When we make material changes, we may provide additional notice where required by law.

The "Last Updated" date at the beginning of this Privacy Policy indicates when it was most recently revised.

20. Contact Us

If you have questions, concerns, requests, or complaints concerning this Privacy Policy or our privacy practices, please contact us:

Digital EV Doctor
Email: info@CarRepairsService.com
Telephone/WhatsApp: +49 1522 6242038

For data-protection requests, please include "Privacy Request" in the subject line where possible.

 

Transfer of Your Personal Data

• Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
• Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
• The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

 

• You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

 

We use Auto-Translate Application from Shopify to translate texts.

Sources for data available on website: we took/collected data from different open sources (took from workshop websites, etc)